WHO SHOULD ATTEND
Strategic Decision Makers, Technical Experts, and Hands-on Professionals from Water Utilities Throughout The World Including
CEOs, CFOs, CIOs, Deputy Generals, Heads, Directors & Managers of:
- Strategic Planning
- Demand Management
- Technology & Smart Networks
- Customer Experience Transformation
- Strategy & Regulation
- Water Supply Networks & Customer
- Performance Improvement
- Digital Engineering
- Water Resources
- Customer Strategy, Billing & Customer Experience Design
- Smart Metering/Smart Metering Transformation
- Metering Strategy & Technology
- Data & Analytics
- Customer Leakage
- Water Demand Reduction
- Metering Engineers
Plus, Investors, Directors, CEO’s, Business Development Heads, Sales Directors, & Technologists From Smart Metering Solution Providers, Representing….
- Smart Metering Hardware Solutions
- Intelligent Retrofitting
- Devices & Solutions
- Software For Customer Personalisation
- Global Water Consultants & Market Analysts
- Communications Infrastructure For Smart Metering
- A.I. & Machine Learning Solutions
- Billing Solutions
- Smart Meter Project Managers & Turnkey Solution Providers
- Sensors & IOT Devices
- Customer Facing Apps
- Mobile Phone Integration Solutions
- Training Providers For Tariffs & Metering Innovation
- 5g & Wireless Middleware Solutions
- Digital Twins To Visualise Complex Data
- Smart Metering Future Proofing Solutions
- Data Visualisation Solutions For Customers
- Smart Grid Solutions For Metering Integration
- Data Analytics Solutions
- Data Integration Solutions
- Leakage Management Technology Solutions
- Smart Software Integration Solutions
- Valves & Flow Components For Smart Water Meters
- Data Protection & Privacy Specialists
- Virtual Simulation Software
- Cyber Security For Smart Metering
- Workforce Training Solution For The Digital Era
- Intelligent Network Technology
- PR Companies Specializing In Customer Communication
- Legal & Communication Experts To Help Handle Anti-Metering Groups
- Data Usage Applications For The Water Industry
- End-To-End Metering Solution Providers
- Trial & Project Management Partners
DAY 1 – 26 April 2023
ACHIEVING COST-COMPETITIVE SMART METERING PROGRAMS
BREAKFAST BRIEFING – UPDATED STATISTICS ON WHAT’S HAPPENING AROUND THE WORLD
08:00 – 08:45 Mega-Trends In Worldwide Deployment & Testing Of Smart Metering Technology & Data Analytics Applications To Achieve Environmental Policy And Water Conservation Goals
The purpose of the 45-minute breakfast briefing is to provide current data on how water companies worldwide are deploying innovative metering technology through proof-of-concept testing, feasibility studies, and trial rollouts.
How have intelligent metering policies changed since the pandemic, and what are the current megatrends? The session focuses on various regions and conurbations experiencing water stress and, as a result, must increase their water conservation efforts. Furthermore, countries with plenty of water are also looking into innovative metering technologies for various reasons.
08:50 Chair’s Opening Remarks
STRATEGIC BRIEFINGS ON SMART METERING INVESTMENT & ROI
Strategic Briefings From UK and International Water Utilities On What They Are Looking To Achieve Through Smart Metering Implementation and Justifying The Business Case For Investing In Smart Metering Programmes
The benefit of smart metering and data analytics technologies is recognised by numerous private and public water utilities. However, everything has a price, and utilities must either generate a profit, deliver tangible value from their investment, or optimally distribute and conserve water as cost-effectively as possible. What do water utilities want to achieve by deploying smart metering and how can they do it cost-effectively?
One critical factor is the willingness of customers to pay for these additional services. Another concern is the risks and trade-offs that may arise if a utility loses revenue due to consumers being more conscious of their consumption and consuming less. How are considerations like these incorporated into a business case evaluation? Or does the urgent need to address climate change outweigh such commercial concerns?
Evaluating the business rationale for investing in smart metering technologies, including climate action, demand management, cost reduction and consumer leakage reduction. In addition to ancillary benefits such as consumer engagement, social and safety.
What are water companies looking to achieve?
How are water companies rationalising smart metering investment in the face of today's inflation and cost-of-living crisis?
09:10 Unlocking The Value From Smart Metering
In this talk, we examine the implementation of an action plan for an end-to-end smart metering programme and the lessons learned.
- Overview of smart meter deployment within Thames Water
- What we’ve learned about water consumption
- Overcoming challenges to achieve full-scale rollout
Richard Channell, Head of Smart Metering Strategy, Thames Water
SMART METERING INNOVATION AS A CUSTOMER ENGAGEMENT OPPORTUNITY
09:30 Roll Out Of Smart Metering And Smart Transformation Strategy At Northumbrian Water
- Overview of the Smart Transformation Programme at Northumbrian Water
- Leading smart transformation through a customer lens
- The importance of trust, transparency and choice for customers - the results/lessons learned so far
Gary Adams, Head Of Smart Metering Programme, Northumbrian Water
JUSTIFICATION OF THE BUSINESS CASE FOR IMPLEMENTING INTELLIGENT METERING TECHNOLOGIES
09:50 Enhancing Smart Metering Data to Create Value-Added Services
- Using analytics to improve water operations management
- Offering eco-consumption service for domestic & pro users
- Analysing water consumption at territorial level for utilities
Samuel Loyson, Head of Smart Metering, SUEZ
10:15 – 10:45 Extended Curated Q&A Discussion
- Metering as an enabler for climate action
- Evaluation of the critical options for smart metering technologies and end-to-end data analytics capabilities
- Sharing results from feasibility studies and proof of concept trials
- Sharing information on the business case and likely payback period for smart metering
10:45 – 11:15 Networking Refreshment Break In The Exhibition Area
HOW TO IMPLEMENT SMART METERING AND CUSTOMER DATA PROGRAMMES COST-EFFECTIVELY
Best Practice Operational Implementation Of End-To-End Smart Metering Programmes
IMPLEMENTATION PANEL - BEST PRACTICE EXAMPLES FROM AROUND THE WORLD
11:15 Guidelines And Specifics For Successful Roll Out Of End-To-End Smart Metering Programmes
So far, the conference has focused on strategic goals and drivers; this panel now focuses on the operational implementation level. Speakers will detail their actions and the processes that led them to the desired results, allowing attendees to learn from their implementation experiences and avoid making any initial mistakes that pioneers and early adopters often make.
SMART METERING AND DATA-DRIVEN NETWORK MANAGEMENT
11:15 Using all the Tools in your Toolbox to Reduce UFW/NRW – North American Case Study
This case study discusses how the City of Elmhurst took systematic approach to a multiple range of projects to decrease UFW/NRW from nearly 25% and rising to 10% and still decreasing. The city is required to complete an audit process to identify Unaccounted for Water (UFW) and Non-Revenue Water (NRW) by Illinois Department Natural Resources.
To meet the IDNR standards, 15,000 plus meters were changed out in less than 10 months, and a state of the art AMI meter reading system was utilized for daily acoustical leak detection devices to find leaks before they surface. From there, staff looked at ways to meter water that was normally not being measured, such as hydrant flushing program, contractor meter use, street sweeping metering, and the effect of municipal water use on NRW. Projects in progress are: non-potable water reuse at wastewater plant, starting in 2024, review of pay as you go water meter stations, and fire meter metering on large customers.
Paul Burris, Utility Operations Manager, City of Elmhurst, Illinois
11:35 UK SMART METERING ROLLOUT USE CASE
Successfully Implementing A Smart Metering Programme: Execution Strategies, Technical Details & Practical Tips From The Field
- Introduction to the smart metering project and business case assessment
- Leveraging data for smart metering integration within existing intelligent networks
- Deciding on technology selection and whether to retrofit
- Results and analysis so far
Jason Slade, IMDS Smart Metering Development Manager, Anglian Water Services
ADDITIONAL BENEFITS FROM SMART METERS THAT TRANSLATE TO A PAYBACK
12:00 Probing Under-Explored Benefits Of Smart Metering Technology For Water Companies & Customers - Including Reducing Non-Revenue Water, Saving Money On Meter Readings, Safety & Social Monitoring
During this discussion, we investigate the potential applications of smart meters that extend beyond switching customers over to a metered charge and leak detection. How much money can be saved by not having to do manual meter readings? Alternatively, if there is a sizable population of older adults living alone in a specific location, intelligent meters could alarm the relevant authorities, flagging particular problems. In what other ways could smart meters be utilised for cost reduction, revenue generation, and social and safety monitoring?
Rian Sullings, Manager Digital Metering Transition, Sydney Water
12:30 The Evolution of Communications for Smart Metering
The move to AMI smart meters and operational telemetry has opened up new requirements for communications and the deployment of connected devices on a huge scale.
- An evaluation of the different connectivity options today and in the future
- A closer look at NBIoT as new radio technology
- Our learnings from Smart Meter deployments
Sandeep Raithatha, Head of Strategy, Innovation & 5G IoT, Virgin Media O2 Business
13:00 Networking Lunch in the Exhibition Area
COST-BENEFIT ANALYSIS OF RETROFITTING
PANEL - RETROFITTING MECHANICAL METERS AND LEGACY EQUIPMENT
Retrofitting Intelligent Capabilities To Mechanical Metering Systems – Comparing Different Approaches & Technologies
This panel investigates the retrofitting of innovative metering technology for large- and small-scale deployments. A retrofitted intelligent water metering solution requires adding a new electronic device or module to an existing mechanical water meter to automate water flow monitoring, record water usage data, and wirelessly transfer it. What new solutions for retrofitting are entering the market? Which ones are the most dependable and economical? Emerging Internet of Things (IoT) communication protocols and technologies with effective range and penetration, such as low-power wide-area networks (LPWAN).
SPOTLIGHT ON CUSTOMER LEAKAGE REDUCTION AND ROI
14:10 Championing The Use Of Smart Metering Technologies To Identify And Repair Customer Leaks On A Scale Never Before Attained
- Rationalising smart meter installation because they will allow for the rapid detection and repair of customer-related leaks
- Analysing the results of feasibility studies and proof of concept trials
- Evaluating the many alternatives available for end-to-end data analytics and innovative metering technologies
- Initial findings on the business case, including an estimate of the payback period
Daniel Sullivan, General Manager, Research, Innovation & Commercialisation, South East Water
14:30 SMART METER IMPLEMENTATION
Best Practice Of Replacing Mechanical Meter With Smart Meters
This talk will discuss Acquedotto Pugliese's 10-year strategy for installing smart meters and automating fixed network reading in order to replace more than 1,000,000 mechanical meters.
Antonio Cagiano, Head of Metering, Acquedotto Pugliese SpA
14:50 ADD-ON MODULES & SMART SENSORS AS A SOLUTION Learning About New, Scalable Ways To Improve Existing Water Meters And Provide A Smart Water Home Experience For Water Utility Customers With Hardware Add Ons
15:10 Extended Curated Q&A
15:30 – 16:00 Afternoon Refreshment Break
TECHNOLOGY INNOVATION - SMART METER AND VALVE COMBINATION TO REDUCE CONSUMPTION
16:00 Cost Benefit Analysis Of A Smart Meter And Valve Combination To Remotely Adjust Water Flow And Then Following Through With An App For Customers
Remote controlling water flow from afar is now possible with the help of modern, high-tech smart meters and valve combinations. This enables full, half, and off water flow to be activated remotely, along with smart notifications for empty pipes, high flow, reverse flow, low/high pressure/temperature, leak/tamper, and more. Together, these preventative methods can monitor service connection pressure, detect freezing, and locate leaks. In this discussion, we'll break down the various costs and savings brought on by these cutting-edge technologies and examine their payback periods and any potential obstacles to their adoption.
16:20 Questions and discussion
USE CASE - LEVERAGING SMART METERING DATA FOR LEAK DETECTION
16:30 Combining Smart Devices And Analytics Solutions To Gain Actionable Insight For Leak Detection
Combining smart devices and data analytics techniques allows for acquiring actionable insights for water leak detection. This hands-on session demonstrates how water utilities can use intelligent data provided by smart meters—providing a road map for best practice implementation of analytics for leak detection using smart metering data.
Jeremy Heath, Innovation Manager, SES Water
16:50 Questions and discussion
DIGITAL TWIN APPLICATIONS
17:00 Layering Smart Metering Data Into Digital Twins For Leakage Management
- Data granularity for leakage outcomes
- Integration of Smart Meter Data into digital twins
- The role of Customer flow data in network investment
Adam Smith, Manager Smart Networks & Metering, Yorkshire Water
17:20 Questions and Discussion
Addressing The Challenges Of Cost Effectively Future-Proofing Smart Meter Hardware, Communications Technology & Software
FUTURE-PROOFING TECHNOLOGY - WATER UTILITY PERSPECTIVE
17:30 Making Sure That The Hardware And Communications Technology Used In Smart Metering Programmes Can Be Updated Easily And Cost Effectively In The Future
This hands-on session provides an overview and breakdown of the optimal strategies for ensuring your innovative metering system and communication infrastructure are future-proofed and cost-effective to keep up to date.
- Intelligent metering system design and technology selection can have an impact on future-proofing
- Selection of modular technologies with flexible upgrading interfaces based on recognised standards
- Future-proofing the design and integration of the communications infrastructure to make sure that the software and critical components remain upgradeable
- Knowing what contractual specifications are crucial as regards future-proofing technology
- Ensuring proactive communication with key suppliers throughout the entire relationship – from purchasing to maintenance and repair
- Conclusions and takeaways
FUTURE-PROOFING TECHNOLOGY – VENDOR PERSPECTIVE
17:45 Future Proofing Smart Hardware And Communications Technology So That They Can Be Implemented With Minimal Disruption And Expense
This interactive session will give the vendor's perspective on making your innovative metering system and connectivity infrastructure future-proof while keeping costs low.
- Selecting modular technologies with flexible upgrading interfaces based on recognised standards
- Future-proofing the design and integration of the communications infrastructure to ensure the software and critical components remain upgradeable at a low cost
- Understanding what contractual specifications are crucial for future-proofing technology
- Lessons learned and final thoughts.
18:00 Extended Questions and Discussion
18:10 Chairs’ Closing Remarks and Close of Day 1
18:15 – 19:15 Networking VIP drinks reception